Server Management

Server management 1

You manage day-to-day, we are your backup
• 24/7 uptime monitoring (HTTP, MySQL, SMTP)
• Alert response & server restart if down
• Load average alerts (>10)
• Disk space alerts (>85%)
• Service auto-restart on failure
• cPanel/WHM version updates
• EasyApache PHP minor updates
• CloudLinux kernel updates
• CSF ruleset updates
• Security patch application

  • Monitoring
  • Monthly Tasks
  • 1 hour included | 12x7 | 6hr SLA Support
  • $25/hour Extra support
Server Management 2

We handle maintenance, you handle clients
• cPanel & plugin updates
• Imunify360 definition updates
• JetBackup job verification
• MySQL binary log cleanup
• /tmp and cache cleanup
• Imunify360 alerts response
• CSF block list review
• Failed login analysis
• Outgoing spam detection
• Basic blacklist check (MXToolbox)

  • Everything in Starter, PLUS
  • Weekly Tasks
  • Security Monitoring
  • 2 hours included | 24x7 | 4hr SLA Support
  • $25/hour Extra support
Server Management 3

Proactive management for busy servers
• MySQL slow query analysis
• Apache/LiteSpeed error log review
• PHP-FPM pool tuning
• LVE faults investigation
• Cache hit ratio monitoring
• Malware quarantine & cleanup
• Compromised account lockdown
• CSF rule additions for attacks
• Imunify360 false positive handling
• Blacklist delisting (Spamhaus, Barracuda)
• Resource hog account alerts
• Outdated CMS notifications
• SSL expiry monitoring
• Backup failure alerts

  • Everything in Business, PLUS
  • Performance Tasks
  • Security Response
  • Proactive
  • 4 hours included | 24x7 | 3hr SLA Support
  • $25/hour Extra support
Server Management 4

Your server team, without the salary
• DDoS mitigation (CSF + upstream)
• Real-time attack analysis
• Full malware forensics
• Spam outbreak containment
• Emergency migration assistance
• Monthly MySQL tuning review
• PHP-FPM pool rebalancing
• CloudLinux LVE adjustments
• Cache strategy optimization
• WHMCS provisioning issues
• Client migration assistance
• Billing integration help
• Your client ticket support
• Monthly server health PDF
• Resource usage trends
• Security incident summary
• Uptime report
• Dedicated engineer assigned
• WhatsApp/Telegram group
• Screen-share sessions
• 30-min monthly review call

  • Everything in Professional, PLUS
  • Advanced Response
  • Optimization
  • Business Support
  • Reporting
  • Direct Access
  • 6 hours included | 24x7 | 2hr SLA (critical: 30min) Support
  • $25/hour Extra support

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