Invoice Statuses Explained — Paid, Unpaid, Partially Paid & More
Every invoice carries one label that tells you exactly where it stands. This page explains all of them and what — if anything — you need to do.
The labels at a glance
| Status | What it means | What you need to do |
|---|---|---|
| Paid | Settled in full. Your service is active | Nothing |
| Unpaid | Issued, nothing received yet | Pay before the due date |
| Partially Paid | Some money received, a balance remains | Pay the balance before the due date |
| Overdue | The due date has passed and a balance remains | Pay now — service is at risk |
| Cancelled | Closed. You owe nothing | Nothing |
| Refunded | Payment returned to you | Nothing |
Paid
The invoice is settled and the service it covers is renewed. Your licence period advances the moment an invoice is paid — this is why an expiry date only moves after payment, never before.
Unpaid
The invoice has been issued and is waiting for payment. Renewal invoices are created 7 days before your licence expires, so an unpaid invoice is normal during that window. See Due Dates & Late Fees.
Partially Paid
Some money has been received, but not the full amount. You will always see three figures:
- Invoice total — the full amount
- Amount received — what has already been applied
- Balance due — exactly what is left
Your money is applied immediately and never held aside. Your support agent sees the same label and the same figures, so there is never a disagreement about whether your payment arrived.
A Partially Paid invoice is still open — the due date and the normal rules apply to the remaining balance.
One exception: if a payment brings the invoice to 98% or more, we settle it and renew your licence anyway, carrying the tiny remainder on your account. Full detail: Partial Payments & the 98% Rule.
Overdue
The due date has passed with a balance outstanding. A one-time 10% late fee applies and the licence is suspended until payment. Paying restores service automatically within minutes — see License Suspended? How to Reactivate.
Cancelled
The invoice is closed and nothing is owed. This happens when:
- You cancelled the service before the invoice was due
- The invoice was merged into a combined invoice — the originals close and their lines move across (why)
- Support voided it (for example, a duplicate)
Refunded
A payment made against this invoice was returned to you. If you were expecting a refund and the invoice does not say Refunded, open a ticket.
Frequently Asked Questions
Q: My invoice says Partially Paid — did my payment go through? A: Yes. The Amount received figure is exactly what we have; Balance due is what remains.
Q: I paid but it still says Unpaid. A: Card payments confirm in seconds, crypto after network confirmation (usually minutes). If it is still Unpaid after 30 minutes, open a ticket with your transaction ID.
Q: I have several invoices — does paying one cover the others? A: No. Each licence bills separately and each invoice has its own due date. Ask support to merge them if you would rather make a single payment.
Q: An invoice shows Cancelled but I never cancelled anything. A: It was almost certainly merged into another invoice, or voided as a duplicate. You owe nothing on a cancelled invoice.