Due Dates & Late Fees Explained
Every renewal invoice gives you a full week to pay, with reminders along the way. Pay before the due date and you never see a fee. This page explains exactly how the timeline works — and how to make late fees impossible with your wallet.
The Renewal Timeline
Your invoice is created 7 days before your license expires, so there are no surprises. From there:
| When | What happens |
|---|---|
| 7 days before due | Invoice is created. If your wallet balance covers it, it is paid automatically — done, nothing else happens |
| 3 days before due | Friendly reminder email |
| 1 day before due | Final reminder — this is your last day to pay without any penalty |
| On the due date | Unpaid invoices receive a one-time 10% late fee and the license enters suspension |
| 7 days past due | Final notice — after 48 more hours the license is terminated and a new license must be purchased |
This is by design — there is no hidden grace period. The due date is the deadline, not the start of one. Payment must arrive before the due date; on the due date itself, the late fee applies.
How the Late Fee Works
- It is a one-time 10% of the invoice amount — it never compounds and is never charged twice on the same invoice
- It applies on the due date if the invoice is still unpaid
- It appears as a separate "Late Fee" line on your invoice
- Paying the invoice (including the fee) restores your service immediately — reactivation is automatic
How to Never Pay a Late Fee
- Keep a wallet balance — invoices are paid automatically the moment they are created, a full week before the due date. This is the zero-effort option. See how the wallet works
- Save a payment method — auto-charge runs before the due date
- Pay when the invoice email arrives — you have 7 days
- Don't want to renew? Cancel the license from your dashboard before the invoice is created (more than 7 days before expiry) and no invoice is issued at all
Why We Do It This Way
Licenses are provisioned and billed to us by upstream vendors the moment they renew. A suspended-but-unpaid license still occupies that slot. The late fee keeps renewal fair for everyone: customers who pay on time never subsidise those who pay late — and with wallet auto-pay, staying on time requires zero effort.
Frequently Asked Questions
Q: My invoice was due today and a late fee was already added this morning. Is that an error? A: No — this is how it works. The fee applies on the due date, at whatever time our billing system runs that day. To avoid it, pay any time during the 7 days before the due date.
Q: I have two invoices with different due dates. Which one applies? A: Each invoice has its own due date and its own timeline — check the due date printed on each invoice. Licenses bought on different days renew on different days.
Q: Will the fee keep growing if I pay late? A: No. It is applied once, at 10% of the invoice amount, and never increases.
Q: My invoices were merged into one. What about the fees? A: A merged invoice keeps the line items of the invoices it combined, including any late fee that had already been applied to them. Merging never adds a new fee by itself.
Q: I paid but my service is still suspended. What do I do? A: Reactivation is automatic within a few minutes of payment. If your service is still suspended after 15 minutes, open a support ticket and we will fix it immediately.