Pending Orders & Auto-Cancellation Explained
Placed an order but didn't finish the payment? Nothing bad happens. Your order is reserved, not owed — this page explains exactly what we hold, for how long, and what happens if you never come back.
The Timeline
| When | What happens |
|---|---|
| Order placed | The order and its invoice are created and your server IP is reserved on it. Nothing is charged and nothing is owed |
| +4 hours unpaid | A friendly email with a link back to your order, in case the payment page failed |
| +3 days | A reminder — your order is still reserved and one payment away from activation |
| +7 days | Final notice with the exact cancellation date |
| +14 days | The order is cancelled and its invoice voided, automatically |
Pay at any point in that window and your license activates within minutes.
A Pending Order Is Not a Debt
An unpaid new-order invoice is fundamentally different from a renewal invoice:
- No late fee, ever. Late fees exist only for renewals, where a service was already delivered. See Due Dates & Late Fees
- Nothing goes to collections and your account is never penalised
- If you don't pay, the order simply expires — that's it
What Cancellation Means
When the cancellation date passes, the order flips to Cancelled and the invoice to Void — together, always. There is no fee, and nothing lingers on your account. Want the product after all? Just place a new order.
Ordered Twice by Mistake?
You can't be double-charged this way. If you order the same product for the same server IP while an order for it is still open, we don't create a duplicate — we bring you back to your existing order and its invoice. You'll see a note on the order page when this happens.
Frequently Asked Questions
Q: My invoice says "unpaid" — do I owe money? A: No. A new-order invoice is a payment option, not an obligation. It either gets paid (license activates) or it expires with the order.
Q: I paid by bank transfer — will my order be cancelled while it processes? A: No. A payment in progress pauses the timeline. Once it settles, the order activates normally.
Q: My order was cancelled. Can I restore it? A: Cancelled orders stay cancelled, but reordering takes under a minute — same product, same IP, fresh invoice at the current price.
Q: Why do you cancel at all? A: So your account only ever shows invoices that mean something. Stale unpaid invoices confuse everyone — you, our agents, and our accounting.
If a payment failed or you're stuck at checkout, open a support ticket or just reply to any of our order emails — a real person answers.